Support

Write to romainminettor@gmail.com. Include your device identifier, shown at the bottom of your collection in the app: it lets us find your estimates and purchases.

The Kote Pro subscription is managed by Apple. To cancel it: iPhone Settings → your name → Subscriptions → Kote. It stays active until the end of the paid period.

On a new iPhone, tap "Restore" on the plans screen to get your subscription back. For a refund, make the request at reportaproblem.apple.com.

Credits do not expire. If an estimate fails, its credits are returned to you automatically.

Add photos of the back and the label, or use "Refine the estimate" to specify the brand, the artist or the condition. A value remains an indicative estimate: always check the listings it cites.

"Erase my data", at the bottom of your collection, deletes your estimates, their photos and your tracked items. More details in the privacy policy.